Prescriptions
- If you’re feeling ill and need medication, please see a provider for an exam—prescriptions cannot be phoned in without one. Many illnesses are viral and resolve on their own, so evaluation is important, especially to avoid antibiotic resistance.
We use eRx, an electronic prescribing system that sends prescriptions directly to your pharmacy, reducing errors and interactions. Please let us know your preferred pharmacy, and your prescription will be sent securely and quickly. Paper options are also available if preferred.
Frequently Asked Questions About Family Healthcare | Irongate Family Practice
How do I request a prescription refill?
Call Irongate Family Practice at 518-793-4409 and use the phone-system option for your doctor’s office and prescription refills. The practice also provides medication review and patient support to help patients manage their medications safely.
How long does it take to process a prescription refill request?
Processing time can vary depending on the medication, provider review, pharmacy, and whether insurance authorization is required. If additional information is needed, the office may need to communicate with your pharmacy or insurance company before the refill can be completed.
What should I do if I have questions about my medications?
Contact the office rather than changing or stopping any medication on your own. Irongate’s patient support services include medication review, including checking complicated medication lists for interactions and helping patients manage their treatments safely.
Have questions about your healthcare, prescriptions, records, or next steps? Irongate Family Practice is available to help you navigate your care with a comprehensive, patient-centered approach. Call 518-793-4409 to connect with the practice.
